zCopy 2501 of Shipping and Return

Shipping policy 

All orders placed on our  website are sent from Paris. We offer Free Shipping for all orders over $150.

If you have any questions or if we can help with anything at all, please contact us on info@poppyfieldthelabel.com

Shipping within Europe

Free shipping for all orders over 150 EUR

Flat rate 9.95 EUR for orders under 150 EUR

All orders are sent via USPS Priority and take 3-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within the FRANCE for EUR 12.99. These orders will be sent with either UPS or Fedex, and take 1-2 business days to arrive after dispatch.

All orders placed before 1pm PST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking detail

Shipping Internationally

If you are located outside of France, we offer flat rate shipping of $20, with Free Worldwide Shipping on all orders over $150.

All international orders are sent with our International Courier service that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 14-21 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.

All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 5 days of a new collection launch there may be some delays.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. PoppyField paris is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

Customs/Import Duties & Taxes

All customers are responsible for customs/imports duties & taxes. PoppyField paris is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Changes to your order

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

 

 

Returns

Returns & Exchange policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

- the item must be returned within 15 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;

If you have any questions regarding your return, please contact info@poppyfieldthelabel.com

How do i return an item ?

To return an item, you need to provide us with the return Voucher attached to your order.

Please allow up to 7 business days for your return to be processed. You will receive a confirmation by email when your return or exchange is complete.

Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. All returns must be sent back to us with registered post to :

Poppy Field the Label

Paris

France

Please notify us first via email at info@poppyfieldthelabel.com if you wish to make a return or exchange

How will i be refunded ?

Upon receipt of the items, we will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. 

We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned.

Can i exchange an item ?

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.

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Size guide
WOMEN: The model is 170 cm tall and wears a S size.
Size Size EU Size US Size AU Bust (cm/inch) Waist (cm/inch) HIP (cm/inch)
S 34/36 6 8 84>86cm/33''
63>66cm/25''
91>94cm/36''
M 38 8 10
87>90cm /35''
68>71cm /27''
96>99cm /38''
L 40 10 12
92>97cm /37''
73>76cm /29''
101>104cm/40''
XL 42 12 14
>98cm /39''
>77cm /31''
>105cm/42''
 
MEN: The model is 182 cm tall and wears a M size. 
Size Size US Size EU Bust (cm/inch) Waist (cm/inch) HIP (cm/inch) INSEAM(cm/inch)
S 34/36 44/46 89>95cm/36''
71>78cm/29''
91>96cm/38''
82cm /32''
M

38/40

48/50
96>103cm/39''
81>86cm/33''
97>105cm /41''
82cm /32''
L 42/44 52/54
104>109cm/42''
87>92cm/35''
106>111cm/43''
82cm /32''
XL 46/48 56/58
>109cm /44''
>92cm /37''
>111cm/45''

82cm /32''

 
 
 
 
 
 
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