On the home page, click on "Account" and then "Create account" and follow the steps on the screen to create your account.
You will be able to find your order history, your delivery addresses, manage your subscription to the newsletter and manage your returns by logging in.
To delete your customer account, please contact Poppy Field the label customer service at returns@poppyfieldthelabel.com
The date that you provide are neither transmitted or sold to other companies. We use all means to ensure the confidentiality and security of the data transmitted on the web and on the internet site.
You can directly make all the changes you want through your personal space.
Click on "Account" and then on the section corresponding to your choice.
If you can't log in, click on "Forgot my passeword".
Enter your email address to receive a temporary link to reset your passeword and create a new one.
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
When you connect on the website, you will find a pop-up page asking you to enter your email in order to receive the newsletter.
You will find all the information in the product sheet (description, composition, size guide, how to clean...)
To obtain more information on an article or advise you can contact the Chat on the right side of the page.
The payment of the purchases is carried out via:
- Shop pay
- Paypal
- Karna
- Mollie
Any taxes and customs duties are the responsabilities of the customers.
The payment page of the website is hosted by Shop.Pay. The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments.Shopify is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards: Maintain a secure network. Maintain a vulnerability management program.
A pre-order allows you to order in advance the new products of POPPY FIELD the label. The estimated shipping date is mentionned on each products.
Yes, we collect the full payment for pre-order
Please contact us on returns@poppyfieldthelabel.comquoting your order number and tracking number so we can investigate the matter with the carrier.
Any anomaly concerning the articles ( damage, missing article compared to the order form, damaged or opened parcel, broken or defective article...) must be imperatively indicated within 3 days following the delivery.
For privacy and security reasons we cannot accept orders by phone but only on the eshop.
First we invite you to check your "spam" box of your email provider.
If you didnt receive a confirmation email, please contact our Customer Service at returns@poppyfieldthelabel.com
We are sorry, but once an order has been registered, it is processed automatically and cannot be canceled. Please contact the customer service in the daytime if the address must be changed at returns@poppyfieldthelabel.com
Within Europe,Standard delivery by Colissimo International is free (over 75,00 Euros) and should arrive within 3 to 6 working days of dispatch (Monday to Friday, excluding public holidays).
Rest of the world,Standard delivery by Colissimo International or Delivengo is free ( over 75,00 Euros) and should arrive within 5 to 10 working days of dispatch (Monday to Friday, excluding public holidays).
Orders placed over the weekend are processed on Monday.
We offer Free Shipping Worldwide over 75,00 Euros.
Shipments under 75,00 Euros are charged 10,00 Euros
For express UE: 15,00 Euros
For express Rest of the world: 20,00 EUROS
In general, orders are shipped within 5 to 7 business days. If you have not received your order, please contact our Customer service at returns@poppyfieldthelabel.com
Once your order is validated, if you wish to change the delivery address, contact our customer service by email to returns@poppyfieldthelabel.com during the day otherwhise we cannot guarantee that your request can be taker into account.
Please contact us on returns@poppyfieldthelabel.com quoting your order number and tracking number so we can investigate the matter with the carrier.
We deliver all over the world
yes, we refund the products on sale.
You have up to 14 days after receiving the product to return the product
As all our products, any pre-order item can be returned for a refund according to our return policy.
You have a legal period of 14 days to exercise your right of withdrawal from the date of receipt of the package
There is 3 options:
1/ EU Ship with our Payable Returns Label
France Return Fee - 10,00€
Member state of the EU - 12,00€
2/ EU : Ship with any carrier of your choice
3/ Rest of World (Included UK) : Ship with any carrier of your choice
The Customer must then return the Items to Poppy Field the label within 14 (fourteen) days of receipt of the order. The Item(s) must be returned in its (their) original packaging, in its (their) original condition, new, unworn and unwashed.
To return a product, the Customer must follow the procedure set out in the Returns & Exchanges of Poppy Field the label.
According to our sales conditions we have 14 working days to refund you. Any refund will made using the same means of payment as the one used for the initial transaction.
https://www.poppyfieldthelabel.com/collections/returns-exchanges
or use our Return portal
Our products are sold on our website www.poppyfieldthelabel.com or you can find us in our retailers page.
Some of our items are victims of their success. You can be notified when they are back in stock by entering your email address on the product page.
Old collection will not be back in stock, please note that we prefer to have small stock to avoid waste.
Our customer service is available from Monday to Friday, 9.30am to 6pm ( CEST TIME ZONE) on returns@poppyfieldthelabel.com